Troubleshooting: Allow users to access recommended troubleshooting for known problems

This policy setting configures how troubleshooting for known problems can be applied on the device and lets administrators configure how it's applied to their domains/IT environments.

Not configuring this policy setting will allow the user to configure how troubleshooting is applied.

Enabling this policy allows you to configure how troubleshooting is applied on the user's device. You can select from one of the following values:
0 = Do not allow users, system features, or Microsoft to apply troubleshooting.
1 = Only automatically apply troubleshooting for critical problems by system features and Microsoft.
2 = Automatically apply troubleshooting for critical problems by system features and Microsoft. Notify users when troubleshooting for other problems is available and allow users to choose to apply or ignore.
3 = Automatically apply troubleshooting for critical and other problems by system features and Microsoft. Notify users when troubleshooting has solved a problem.
4 = Automatically apply troubleshooting for critical and other problems by system features and Microsoft. Do not notify users when troubleshooting has solved a problem.
5 = Allow the user to choose their own troubleshooting settings.

After setting this policy, you can use the following instructions to check devices in your domain for available troubleshooting from Microsoft:
1. Create a bat script with the following contents:
rem The following batch script triggers Recommended Troubleshooting
schtasks /run /TN "\Microsoft\Windows\Diagnosis\RecommendedTroubleshootingScanner"

2. To create a new immediate task, navigate to the Group Policy Management Editor > Computer Configuration > Preferences and select Control Panel Settings.
3. Under Control Panel settings, right-click on Scheduled Tasks and select New. Select Immediate Task (At least Windows 7).
4. Provide name and description as appropriate, then under Security Options set the user account to System and select the Run with highest privileges checkbox.
5. In the Actions tab, create a new action, select Start a Program as its type, then enter the file created in step 1.
6. Configure the task to deploy to your domain.

Supported on: At least Windows Server, Windows 10 Version 1903

Registry HiveHKEY_LOCAL_MACHINE
Registry PathSoftware\Policies\Microsoft\Windows\Troubleshooting\AllowRecommendations
Value NameTroubleshootingAllowRecommendations
Value TypeREG_DWORD
Enabled Value1
Disabled Value0

Allow recommended troubleshooting from Microsoft for known problems


  1. Do not allow users, system features, or Microsoft to apply troubleshooting.
    Registry HiveHKEY_LOCAL_MACHINE
    Registry PathSoftware\Policies\Microsoft\Windows\Troubleshooting\AllowRecommendations
    Value NameTroubleshootingAllowRecommendations
    Value TypeREG_DWORD
    Value0
  2. Only automatically apply troubleshooting for critical problems by system features and Microsoft.
    Registry HiveHKEY_LOCAL_MACHINE
    Registry PathSoftware\Policies\Microsoft\Windows\Troubleshooting\AllowRecommendations
    Value NameTroubleshootingAllowRecommendations
    Value TypeREG_DWORD
    Value1
  3. Automatically apply troubleshooting for critical problems by system features and Microsoft. Notify users when troubleshooting for other problems is available and allow users to choose to apply or ignore.
    Registry HiveHKEY_LOCAL_MACHINE
    Registry PathSoftware\Policies\Microsoft\Windows\Troubleshooting\AllowRecommendations
    Value NameTroubleshootingAllowRecommendations
    Value TypeREG_DWORD
    Value2
  4. Automatically apply troubleshooting for critical and other problems by system features and Microsoft. Notify users when troubleshooting has solved a problem.
    Registry HiveHKEY_LOCAL_MACHINE
    Registry PathSoftware\Policies\Microsoft\Windows\Troubleshooting\AllowRecommendations
    Value NameTroubleshootingAllowRecommendations
    Value TypeREG_DWORD
    Value3
  5. Automatically apply troubleshooting for critical and other problems by system features and Microsoft. Do not notify users when troubleshooting has solved a problem.
    Registry HiveHKEY_LOCAL_MACHINE
    Registry PathSoftware\Policies\Microsoft\Windows\Troubleshooting\AllowRecommendations
    Value NameTroubleshootingAllowRecommendations
    Value TypeREG_DWORD
    Value4
  6. Allow the user to choose their own troubleshooting settings.
    Registry HiveHKEY_LOCAL_MACHINE
    Registry PathSoftware\Policies\Microsoft\Windows\Troubleshooting\AllowRecommendations
    Value NameTroubleshootingAllowRecommendations
    Value TypeREG_DWORD
    Value5


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